If things go wrong
If things go wrong
We will first of all attempt to deal with your complaint internally within 10 working days.
1.
Speak to your therapist or one of our senior staff to see if the matter can be resolved informally
2.
Complete the online complaints form detailing your grounds for complaint for internal investigation
Complaints PDF
3.
If our internal process is not to your satisfaction then please contact our professional governing organisations (BABCP/COSCA) for an independent external review.
Conditions of Service
Email, Face to Face, Online Chat, Phone Call, Teams, Text consultations available. Please be assured that Dreams to Realities take your health and wellbeing seriously and fully commit to your therapeutic journey. Please assist us by giving a minimum of 48 hours notice should you need to cancel or rearrange your consultation. Failure to do so will result in the full consultation fee being charged.
ABOUT US
We can help with many issues, including anxiety, anorexia and obesity, health-related issues, relationships, self-esteem, depression, identity, alcohol and drug addiction as well as anger management. In addition, we can assist in dealing and working with the effects of shocking news, life-changing events, bereavement and all areas of work related issues.
WHAT WE DO
- Clinical Supervision
- Coaching: Life, Corporate & Executive
- Cognitive Behavioural Therapy
- Counselling
- Employee Assistance Programme
- Hypnotherapy
- Neuro-Linguistic Programming
- Personal Trainer & Nutritionist
- Pre-Marital Counselling
- Time-Based Techniques
ABOUT US
We can help with many issues, including anxiety, anorexia and obesity, health-related issues, relationships, self-esteem, depression, identity, alcohol and drug addiction as well as anger management. In addition, we can assist in dealing and working with the effects of shocking news, life-changing events, bereavement and all areas of work related issues.
WHAT WE DO
Clinical Supervision
Coaching: Life, Corporate & Executive
Personal Trainer & Nutritionist
Pre-Marital Counselling
LOCATION